Refund Policy for AWISH

At AWISH, we strive to provide high-quality services to all our users. However, we understand that certain situations may warrant refunds. Below is our refund policy outlining the terms and conditions:

Eligibility for Refund

1. Service Non-Delivery:
   If a paid service or feature is not delivered or activated due to a technical error or system failure, you may request a refund.

2. Duplicate Payment:
   Refunds will be issued for duplicate transactions made in error.

3. Service Issues:
   If the service delivered does not match the description or fails to meet agreed-upon terms, a refund may be considered after review.

4. Unauthorized Transactions:
   If a transaction was made without your consent, report it immediately for resolution.

Non-Refundable Cases

1. Payments for services already rendered or successfully delivered.
2. Subscription fees or memberships, once access has been granted.
3. Failure to comply with AWISH’s terms of use or policies.

Refund Request Process

1. Submit a refund request to our Support Team at support@awishworld.com within 14 days of the transaction date.

2. Include:

   • Proof of payment (receipt or transaction ID).
   • Detailed explanation of the issue.
   • Your registered email address and account details.

3. Refunds will be processed within 7–14 business days after approval.

Mode of Refund

Refunds will be issued through the original payment method used for the transaction.

Contact Us

For any questions or concerns regarding refunds, please contact:
Email: support@awishworld.com
Phone: +256778200923

We appreciate your understanding and are committed to resolving any issues promptly.