AWISH Refund Policy

Effective Date: Aug 11, 2023
Updated on Oct 11, 2024
Last Updated: Feb 2, 2025

At AWISH, we strive to provide high-quality services to all our users. However, we acknowledge that certain situations may require refunds. This policy outlines when and how refunds are granted, payment safety measures, and refund request procedures.

1. Eligibility for Refund

Any transcation to be refunded must have followed the Payments Policy and a Refund may be issued in the following cases:

a) Service Non-Delivery

• If a paid service or feature is not delivered or activated due to a technical error, system failure, or an issue caused by AWISH, you may request a refund.

b) Duplicate Payment

• If you accidentally make a duplicate payment for the same service, you are eligible for a refund of the extra amount.

c) Service Issues

• If the service delivered does not match its description or fails to meet agreed-upon terms, a refund may be considered after review.

d) Unauthorized Transactions

• If a transaction is made without your consent, report it immediately for investigation and resolution.

2. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• Payments for services that have already been rendered or successfully delivered.
• Subscription fees or memberships after access has been granted.
• Failure to comply with AWISH’s Terms of Use, Payments Policy, Developer Terms, or any other platform policies.
• Issues resulting from third-party applications or websites integrated with AWISH (see Developer Terms for details).
• Refund requests made beyond the allowed timeframe (see section 4 below).
• Transactions completed outside AWISH’s official payment system, including direct payments to other users.

3. Payment Processing and Safety

To ensure a safe and reliable transaction process, AWISH follows these measures:

• All payments are processed through secure and verified payment gateways.
• Users are required to provide accurate payment details to avoid transaction failures.
• AWISH does not request payment information via email, phone calls, or third-party platforms—always make payments through the official AWISH platform.
• We recommend using strong passwords and enabling two-factor authentication (2FA) to protect your account from unauthorized transactions.

4. How to Request a Refund

a) Refunds for Upgrades

• If you wish to request a refund for an account upgrade, use the Red Refund Request button at the top of this page. This is the only approved way to request refunds for upgrades.

b) Refunds for Other Transactions

• For other refund requests (such as service issues, unauthorized transactions, or duplicate payments), you must contact AWISH Support via email:
  • Email: support@awishworld.com
  • Subject Line: "Refund Request – [Your Transaction ID]"
  • Attach:
    • Proof of payment (receipt or transaction ID).
    • Detailed explanation of the issue.
    • Your registered email address and account details.
• Timeframe: Refund requests must be submitted within 2 days of the transaction date. Requests made after this period will not be considered.

5. Refund Processing Timeline

• Refund requests will be reviewed within 5–7 business days.
• If approved, refunds will be processed within 7–14 business days.
• Refunds will be issued through the original payment method used for the transaction.

6. Third-Party Payments and Refunds

• AWISH is not responsible for refunds related to third-party apps or websites integrated with our platform. If you made a payment through a third-party service, you must follow their refund policy.
• Refunds for payments made to developers, agents, or other AWISH service providers are subject to our Developer Terms and Agent Contracts.

7. Contact Us

For any questions or concerns regarding refunds, please contact:

• Email: support@awishworld.com

We appreciate your cooperation and are committed to resolving any issues fairly and promptly.

This policy provides more clarity on eligibility, non-refundable cases, payment security, refund request procedures, and third-party payment considerations. And AWISH reservers the right to modify and thing stated here within, at any time with or without prior communication and you agree to visit this page time to time to view the changes.

By using AWISH, you acknowledge and accept this Refund Policy. If you do not agree, please refrain from making purchases or subscriptions or anything involving money on our platform including but not limited to 3rd party apps or websites, parterns and agenst.